In an overall sense we know that it can be very difficult for an individual and / or business to pull all of the pieces together to take advantage of the new technologies offered by the Internet.

In understanding all of the considerations we have taken care of everything for you:

• There is no need for you to download any software. We take care of everything because it all sits on our computers.
• We take care of your Internet address if you do not have one.
• We take care of the hosting of your website - ie where it is housed on the Internet.
• We also take care of your email requirements from free email addresses if required to the ability for you to send all of your current clients a personalised message as many times a day, week or month you like with the push of a button. We believe that this type of facility has the potential to provide significant value to your business by reducing your current costs of reaching your existing client base.

At webcruzer.com we recognise that busy business people do not have a lot of time to research and understand all of the technologies that are available to improve the way their business operates. That is why we are doing it all for you and we are providing you with an opportunity to partner with us so you can focus on running your business while we spend all of our time researching the world for the latest Internet technologies to bring to you. This is what we mean by we help you take care of your business.

You just "point and click" your way through a few easy steps to building your website (approx 10 minutes). There is no complicated software to learn. We handle all the technical hassles for you. You have 24 hours access to your own Control Panel (administration section) to control and manage all aspects of your website.

Your Web address is your Internet identity or the place on the Internet where you are found. Your customers will remember this name and use it to find your website, your products or your services. And since no two parties can ever hold the same Web address simultaneously, your Internet identity is totally unique. For example http://www.webcruzer.com is our web address - domain name.

If for example the name of your business was "Great Cycles" the Web address with webcruzer.com would be http://www.webcruzer.com/greatcycles/

You can use an existing Web address with our websites. This is something you will have to arrange with the company that you purchased your web address from. You need to arrange through their service to point your existing web address eg http://www.yourcompany.com to the web address we give you eg http://www.webcruzer.com/yourcompany/

In order for your website to be found on the Internet it needs to have a home on a computer that is connected to the Internet. These computers are known as hosts or name servers. You may have these special computers in your organisation, or you may need to arrange to get access to such a computer with an Internet Service Provider or Web hosting company.

Because we know that you want to focus on running your business, webcruzer.com website hosting is included free of charge when you select one of our website options.

Yes. You get from 2 to 5 email accounts depending on the website option you select for your business, eg yourname@webcruzer.com. You can use your own webcruzer.com email accounts to communicate with friends, customers, colleagues, and suppliers quickly and easily. All email accounts have a 50 megabyte storage capacity. You can increase your storage capacity and / or get additional email accounts with your website.

All you need is a Web browser such as Netscape Navigator or Microsoft Internet Explorer. There is no coding or programming necessary. Just point and click your mouse to make your selections.

Yes, we provide a facility for you to preview your personalized website before it goes live to the Internet. Each time you change your content you can preview your site to make sure you like what you see. And you can change your content after you have published it. Just go to the "Login" area on the homepage and log into your Control Panel (administration section).

It is up to you. You can quickly create a website in minutes, then update it later when you have time. We have taken a lot of time to do things for you but some of our customers take a few hours to select and input their own content and graphics. Most importantly, this can be done at your own convenience, and updated at your leisure.

If an error occurs on your website our technical team will automatically receive an email alerting them to the error. If this does occur it is likely that we will receive the email and have the problem fixed before you are aware an error has occurred. If you have a problem or a request please send us an email to technical@webcruzer.com. We promise to respond to your request within two business days.

Our website templates are high quality designs created by Web Designers that have years of experience building custom sites for businesses. We have many designs for you to choose from, so your site will be unique and professional.

In just a few easy steps you can personalise one of our templates with your unique look and feel. We have many different designs with a range of colour options. Each website template gives you the structure for your site then you add unique elements according to your needs. You can include your company name, artwork, photos, personalised text, and button headers. We also have an extensive database of professional images by category that you can select from to include in your site.

That is the beauty of having your website hosted on our server. We update the software for you automatically when new versions and features are available. You get all the new features and updates FREE. You don't have to call us every month and see if there are updates and then try to install them on your server yourself. We do it automatically for you because it is hosted on our servers.

It is a suite of three Business Website packages and one Personal Website package designed to help you put your business on the Internet or display your news and events online. Whether you sell products or services, each package offers everything you need to build, manage, promote and secure your online business. Since there is no special software required to download or install, you can use your existing browser to design your site and set up your product catalogue with payment and delivery processing. Best of all, it is easy to use. Little or no technical experience required!

This solution will capitalize on the power of the Internet to allow you to:

• Open new selling channels - and new revenue streams.
• Expand your market reach well beyond your geographical area.
• Enable buying, selling, and customer service around the clock.

Yes. You are able to upgrade from your Control Panel and keep the same Username / User ID and Password. To do this click on the "Upgrade (Website Name)" link under the "Account Control" heading.

That is OK. Just go to our home page, click on the "Login" then "Forgot your login?". Follow the simple instructions and we will give you the secret question you provided during the application procedure to help you remember your Password or we will email you your Username / User ID.

Our Diamond Website which incorporates the most sophisticated website features is only €160 per year. This website can contain unlimited number of products and / or services.

Webcruzer.com is an Application Service Provider (ASP). In simple terms this means that all of our product applications are on our server (or computer). This means that we can make something once, like our websites and sell them many times. In fact all of our applications are available in over 1400 cities worldwide.

Payment is made during the registration process. Upon completion of registration, your website is available for use immediatly. Website fees are for 12 months usage of your Webcruzer website. You will need to renew your payment every 12 months in order to keep your website active.

No! All the information that is stored in the online database is completely confidential and will not be sold.

All the data for your clients (like name, address, etc) and all their sales data (like number of visitors and sales per client) are stored on our database. It is backed up regularly to ensure the information is not lost.

Credit Card transactions are handled directly via the clearing bank and uses their high level security.

This section allows you to add, delete or change information regarding your company.

Once you have logged into your website Control Panel with your Username / User ID and Password go to "Website Administration" - "My Company" and change your "Company Name". Or on your Control Panel under the "Directory" heading click on the "Edit Company Details".

You are able to add as many delivery options as necessary, as long as these options are contained within one of the three main delivery methods.

Yes. You can update them from your Control Panel under the links "Website Administration" - "My Company" - "Financial Details" - "Payment Options" (for payment) or "Website Administration" - "My Company" - "Delivery Options" (for shipping).

Yes. You can change it from your Control Panel under the links "Website Administration" - "My Company" - "Financial Details".

Yes. Under the "Website Administration" - "My Company" - "Financial Details" links inside your Control Panel you will find a section titled "Tax Setup". Enter the tax rate and tax type to be included. If only certain items include the tax type indicated, it will be necessary to indicate this on the product information form inside the "Product Catalog" section.

Once you have logged into your website Control Panel with your Username / User ID and Password go to "Website Administration" - "Website Design".

"Content Pages" section has a combination of pages we have pre-built for you (eg Faq, Our Staff, Our Services etc) and your own custom pages that you design.

Content Pages Currently Linked - are those pages that are active and will appear in the menu links of your site.

Content Pages Currently Not Linked - is the combination of pre-built pages provided by us and the custom pages that you have designed. They are not active on the site and will not appear in the menu links until you add them by choosing "Add Link".

You can create for Business websites more than 20 content pages (for Personal website 10 pages) that will remain in your database. You decide which of them you want to be active on your website. You can link to your Business websites up to 12 pages (10 pages to Personal). They are created and linked to your website very easily by you from your website Control Panel that you have access to 24 hours a day 7 days a week.

You can add, edit or remove any content 24 hours a day 7 days a week. This is done by you from your Website Control Panel and any changes made are immediately published to the Internet. It has been designed to be a simple step by step procedure. To change the content of your pages go to the "Website Administration" - "Website Design". "Content Pages" section gives you full information about Content Pages Currently Linked and Content Pages Currently Not Linked. If you want to change the content of any page, click on the "Edit" icon and insert your own content.

Once you have logged into your website Control Panel with your Username / User ID and Password go to "Website Administration" - "Website Design" and on the top choose "Templates" button. This section will show you what your current template is and if you want to change your template choose from the options available.

Once you have logged into your website Control Panel with your Username / User ID and Password go to "Website Administration" - "Website Design" and on the top choose "Templates" button. This section will show you what your current template is. From the options available choose your current template. Keep making the same choices to keep or remove colors and images.

Yes. All products can be displayed with an image and a description.

You can display up to 100 products FREE in your shopping cart with our Diamond Websites. Display additional products at a cost of €1.00 per annum per product by purchasing additional product capacity in 100 product lots.

Yes, the product catalogue can be turned on and off at anytime having no affect on your website. All products are saved so there is no need to worry about losing your work when you return later to reactivate it.

Enter your Control Panel using your Username / User ID and Password. Click on the "Website Administration" - "Product Catalog" - "Products" and go to the product you would like to place on special. On the Product Details form there is a section for Special Price. Add the new price in this section.

This is where all the details of your customers are kept. As customers shop in your website, their details are captured for your use. All details are stored in a file in a totally safe environment and can be accessed at any time. Manage your entire customer details from here.

Yes. You have all necessary details on all of your customers, including number of orders and number of visits.

A new shopper arrives at your website using the Internet address we provide you with, (eg http://www.webcruzer.com/myshop) or by using the address you already have (eg http://www.myshop.com.au). The shopper can enter directly into your site as a visitor or can register with their name and address and choose a username and password. This information is automatically stored in your database. You can deal with the new orders, incomplete orders, delivered orders.

Yes. All old orders are stored in your database.

As customers shop in your website, their details are captured for your use. All email addresses are stored in a file and can be accessed at any time. For your convenience for our Diamond Website we have built in a mail merge facility that allows you to email all or selected customers all at once a message which is personalised to each customer. This is a very powerful tool allowing you to cost effectively communicate with your client base.

Inside the mail merge facility you have the ability to select certain fields of information to include in your message. For example "First Name" and "Last Name". You choose who you want to send an email to and then place the field you want to use in your message such as: "Hello [First Name][Last Name]", and our software merges your database of clients with your message to personalise what you are saying to each client. It is a very simple process.

Yes. Use the calendar provided to select a date range of orders submitted.

Yes. You can only send 500 emails at one time.

Yes, a calendar is provided for you to select a date range.

Yes, you can run reports to view total sales, total orders, best selling items and more.

Yes, use the calendar provided to run reports over a time period.